Effective Date: October 21, 2026 · Last Updated: October 21, 2026
1. Hand-Dyed Color Variation
Each skein is hand-dyed, so variations in hue, saturation, depth, dye distribution, speckling, and intensity may occur. Individual skeins may differ slightly even within the same colorway. Colors may also look different depending on your screen, lighting, and photography. Natural variations inherent to hand-dyeing are not, by themselves, considered defects. This does not affect your rights if a product is defective, damaged, or materially different from its description.
2. Change of Mind and Personal Preference
Except where required by applicable law, we do not accept returns or exchanges if you simply change your mind, prefer a different color, notice differences between on-screen and actual colors, or order the wrong color, quantity, yarn weight, or fiber. Please review the product description and selected options carefully before placing your order.
3. Cancellation
Orders cannot be canceled once shipped. Semi-solid yarns are dyed to order. Once dyeing or preparation has begun, cancellation may no longer be possible, except where required by applicable law. Multicolor yarns are sold from available stock. If you wish to cancel, please contact us as soon as possible. Cancellation may not be possible once your order has been prepared for shipping. Nothing in this section limits cancellation or withdrawal rights that apply under mandatory consumer protection laws.
4. Defective, Incorrect, or Damaged Products
Please contact us if your order arrives damaged, contains an incorrect product or quantity, or has a material defect. Include your order number, a description of the issue, and clear photographs where appropriate. Please contact us before returning the product so we can provide instructions. Where the issue is our responsibility, we will provide an appropriate remedy, such as a replacement or refund, depending on the circumstances and as required by applicable law.
5. International Returns
If we accept a return, or are legally required to, for any reason other than a product being defective, damaged, or incorrectly supplied, the customer is responsible for return shipping costs to South Korea and for any customs duties, taxes, or fees related to the return, unless applicable law requires otherwise. International returns may take longer to process. Please contact us before sending anything back. Returns involving defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law.
6. Statutory Consumer Rights
Nothing in this policy excludes, restricts, or waives consumer rights that cannot legally be excluded or waived. Depending on your country of residence and the circumstances of your purchase, you may have statutory withdrawal, return, refund, replacement, or other remedies. Any exception to statutory withdrawal rights depends on the applicable law and the circumstances of the order.
7. Refunds
Approved refunds are generally issued to the original payment method. The time required for a refund to appear in your account depends on PayPal and other payment providers. Currency conversion and payment-provider fees may affect the amount you receive in your local currency, subject to applicable law.
8. Contact
SUJIPSIL
Business Registration No.: 689-09-03157
Address: 28-4, Jangmal-ro 175beon-gil, Wonmi-gu, Bucheon-si, Gyeonggi-do, Republic of Korea
Email: [email protected]